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18/07/2019

Work for Tignes Spirit!

Fancy a winter in the mountains? Passionate about skiing and snowboarding? Keen to meet plenty of interesting people? Love to learn new things?
We have several positions available for the coming winter season within different departments of Tignes Spirit.
Think it might be for you? Read on....

 

Location: Tignes, France            

All employees at Tignes Spirit are highly motivated individuals with a positive, 'can-do' attitude and an extensive knowledge of skiing and/or snowboarding in the Espace Killy area. They are willing to learn and actively seek out extensive technical information on all of our products.

**All positions are full time and will require weekend and late night hours**

Outlined below is a description of each available position, along with their key requirements. 

In return, Tignes Spirit offers you;

  • a reduced-price lift pass
  • assistance with living arrangements
  • creativity within a small independent businesss to implement your own ideas
  • a competitive wage, discounted staff prices on hardware and soft goods in store
Company Profile

Tignes Spirit is a young and dynamic company which prides itself on high quality service. We deliver ski and snowboard equipment to chalets and apartments in all areas of the Espace Killy region (Tignes, Val d'Isere, Sainte Foy and more) and kit out many of our clients in our own, independent shop, located in Tignes le Lavachet.

Our workshop in Tignes le Lavachet services all used equipment weekly, and is proud to extend this service to all visitors to Tignes.  Our 'repair and servicing' operation has an extremely high reputation in the area for repairing damage previously thought of as 'unfixable'.

The Tignes Spirit shop is open daily throughout the winter season for rental and purchases of clothing and ski/snowboard equipment. A skeleton team is rotated to run the shop and workshop during the week. The entire Tignes Spirit staff are required at the weekend, which is our busiest time. Collections of all ski and snowboard equipment are made from Friday afternoon and continue throughout the weekend. The workshop staff service and repair all equipment in preparation for re-rental. Saturday and Sundays require all shop staff and drivers to be prepared for long hours, especially in busy holiday times.

Tignes Spirit also provide apartment and chalet holidays throughout Tignes and Val d'Isere, for varying group sizes, examples of which can be found here.

 

WHO ARE WE LOOKING FOR?

We are looking for sharp, adaptable and motivated individuals to be at the fore-front of our service.

*Applicants must be aged 18+ years and be available to work in Tignes from 15th November 2019 to 1st May 2020.

*Some previous experience in the specified role is required.

*Eligible to work in the UK and Europe. All relevant paperwork must be sent to Tignes Spirit by 30th September 2019.

*Applicants for any driving role must state their age and send a copy of their clean driving license (held for at least 3yrs) upon application.


Please send your CV, references, and a covering letter stating which unique qualities you would bring to the role and how you would be a valuable addition to the team, to: 

info@tignes-spirit.com

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1. SHOP MANAGER

This is the perfect opportunity for someone with at least 2-3 years of retail management experience, ideally within the sports/fashion environment, who has a passion for our core sports, brands and lifestyle.

The ideal candidate must have proven people management skills, a drive for results and be able to demonstrate delivery of customer service excellence throughout their career. Excellent organisational, problem-solving and communications skills are essential, and of course, someone who feels passion for our brands and services. A good level of conversational French is desirable.

Responsibilities
  • Achieving store Sales Targets and maximising profitability through the effective management of store team and implementation of company commercial operations, policies and procedures.
  • Ensuring the highest level of customer service and leading the team by example whilst recruiting, training and developing the team.
  • All aspects of profit and loss, with a clear understanding of a retail business.
  • Ensuring that our service and presentation around the Alps is exemplary.
  • Working alongside other members of the management team to ensure maximum efficiency and organisation at all times.
  • Drive all areas of the business forward, both in resorts and online. 

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2. retail MANAGER

  • Reporting to the Managing Director, this role is responsible for managing the daily processing and promotion of retail items in the Tignes Spirit shop, both in resort and online.
  • Requires a highly motivated individual who loves a challenge, has extensive knowledge of the ski/snowboard industry and has exceptional people management and marketing skills. 
  • Good time management, enthusiasm, organisation, flexibility, attention to detail, artistic flair and an extensive knowledge of the target audience are key to the role.
  • Previous ski/snowboard retail experience is a requirement.
Responsibilities
  • Build and maintain an extensive catalogue of stock to be updated weekly. 
  • Train staff on each product and where they are stored.
  • Promotion of products effectively through all our social media channels.
  • Present fresh marketing ideas to advertise the brands we work with. 
  • Maintain the online store for all products sold at Tignes spirit and process orders.
  • Work alongside other members of staff in the ski/snowboard rental department.
  • Drive and develop the retail department of the Tignes Spirit business to its full potential.

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3. SKI AND Snowboard Rental Technician

  • Reporting to the Shop and Retail Managers, this role is responsible for presenting a professional and efficient ski and snowboard rental service at Tignes Spirit.
  • Good time management, enthusiasm, flexibility, attention to detail, and great communication skills are key to the role.
  • Previous ski/snowboard rental, retail and customer service experience is desirable.
  • Good level of conversational French is desirable.
Responsibilities
  • Fit clients with appropriate equipment according to their level of ability and confidence, ensuring that they understand the reasons why.
  • Ensure the safety of clients by assigning the correct din setting and binding pressure.
  • Process orders from the online store.
  • Correct and prompt processing of payments.
  • Use own initiative whilst still responding to the direction of more experienced and senior staff.
  • Positively representing the Tignes Spirit brand and drive the rental business forward.

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4. Ski Boot fitter

Requirements
  • Have at least two seasons of custom ski boot fitting experience, working with a variety of ski boot manufacturers.
  • Know the benefits of and effectively make custom footbeds.
  • Be able to perform shell and liner modifications correctly and effectively.
  • Be able to correctly analyse foot size and shape to select best fitting option.
  • Have experience problem solving boot fit issues. 

This role can be merged with position three (Ski and Snowboard Rental Technician) to create a full-time role. 

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5. WORKSHOP MANAGER

  • Reporting to the Managing Director, this role is responsible for managing the day to day running of the Tignes Spirit workshop.
  • Requires a highly motivated individual who loves a challenge and has exceptional people management skills.
  • Good time management, enthusiasm, flexibility, attention to detail, and great communication skills are key to the role.
  • In depth knowledge of ski/snowboard repair and servicing required.
  • Previous management experience is essential.
Responsibilities
  • Work under time pressure to service all skis and snowboards collected at the end of the week in preparation to be rented out again. 
  • Fix any damaged skis or boards in the rental fleet.
  • Fix any damage and service skis and boards from clients who walk into the workshop.
  • Use various machines and work by hand.
  • Organise the workshop staff to complete their tasks on time.
  • Organise the staff rota and breaks, ensuring that all requests are considered.
  • Train workshop staff on all machines and techniques for repairing and servicing skis/snowboards.
  • Work alongside other members of the management team to ensure maximum efficiency and organisation at all times.
  • Work to drive the Tignes Spirit Workshop brand forward both in resort and online. 

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6. WORKSHOP TECHNICIAN

  • Reporting to the Workshop Manager, this role is responsible for ensuring all skis and snowboards are serviced or repaired to the highest possible standard.
  • Requires a highly motivated individual who loves a challenge and enjoys working as part of a small team.
  • Good time management, enthusiasm, flexibility, attention to detail, and great communication skills are key to the role.
  • Previous ski/snowboard repair or servicing experience is essential.
Responsibilities
  • Work under time pressure to service all skis and snowboards collected at the end of the week in preparation to be rented out again. 
  • Fix any damaged skis or boards in the rental fleet.
  • Fix any damage and service skis and boards from clients who walk into the workshop.
  • Servicing is carried out by hand and by the use of machines.
  • Work alongside other members of a small team to ensure maximum efficiency and organisation at all times.

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7. DRIVER WITH OWN VAN

  • Reporting to the Shop Manager, this role is responsible for the prompt delivery of rented equipment to the clients at their chalet and collection of this equipment at the end of the client's stay.
  • Good time management, enthusiasm, flexibility, attention to detail, and great customer service skills are essential to the role.
  • Previous ski/snowboard rental or retail experience is desirable.
  • Previous winter driving experience is desirable.
Responsibilities
  • Represent the Tignes Spirit brand with clients and chalet/resort staff.
  • Use own initiative and work as part of a team to find apartments and chalets in many areas of the Espace Killy.
  • Confidently drive in all snow conditions.
  • Fit clients with appropriate equipment according to their level of ability and confidence, ensuring that they understand the reasons why.
  • Ensure the safety of clients by assigning the correct din setting and binding pressure.
  • Correct and prompt processing of all customers' payments.

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8. general administrator

  • Reporting to the Managing Director and Administration Manager, this role is responsible for managing the day to day logistics of the Tignes Spirit store, including; ski/snowboard rental sales via email and phone, orders from the online store, liaison between clients and delivery/collection staff, accounts and cashing up.
  • Requires a highly motivated individual who loves a challenge and has exceptional communication skills.
  • Good time management, enthusiasm, flexibility, attention to detail, and great customer service skills are key to the role.
  • Previous administration, sales and computer (excel, email, word) experience is essential.
Responsibilities
  • Quickly build client relationships through ski and snowboard rental sales and maintain this throughout the client's holiday.
  • Work under time pressure to answer all enquiries swiftly.
  • Take payments where required and check all others have been taken correctly.
  • Organise the staff to complete their tasks on time, according to requests from clients. 
  • Organise the weekly staff rota and breaks, ensuring that all requests are considered.
  • Train new members of staff on use of tablets and administrative operating systems.
  • Ensure all processes are enforced to ensure maximum efficiency and organisation at all times.

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9. Social Media and Marketing  

  • Reporting to the Shop, Retail and Administration Managers, this role is responsible for promoting Tignes Spirit on all marketing and social media platforms.
  • Exceptional English writing and communication skills are key to the role.
  • An indepth knowledge of the snowsports industry is required.
  • A strategic vision with an up to date understanding and recent experience and/or training in leading marketing campaigns on all platforms (social/digital/omnichannel) is essential.
Responsibilities
  • Significantly improve Tignes Spirit's brand image and awareness: increasing coverage, upgrading quality perception and reflecting the brand's positioning and differentiation from competitors.
  • Content creation including copywriting, photography, videography.
  • Develop and maintain relationships with team riders, media and brands. 
  • Create content for press releases and execute all distribution. 
  • Managing all newsletter and social media campaigns, and analysis of their success.

This role can be merged with position three (Ski and Snowboard Rental Technician) to create a full-time role. 

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 10. Screen Print Technician

This is a part-time role for someone who has extensive experience with using screen printers and acetates on tee-shirts and hoodies.

This role can be merged with the 'General Shop / Ski & Boot Fitter' role (No.3) to create a full time position.

Applicants for this role must have some graphic design experience and be motivated to work on their own to a high standard, with quick results.

- must possess at least 1 full year of screenprinting experience - must be able to provide examples or small portfolio of past textile prints (2-4 colour prints, blends, half-tone, etc.)
- should be able to easily navigate Adobe Illustrator and Adobe Photoshop
- proficient separating layers working with vectors or raster images.
- must be able to work in a tidy fashion, to tight deadlines with specific individual artistic requirements.

Conversational French and graphic design experience is a bonus but is not a requirement for this role.

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Please send your CV, references and a covering letter explaining which unqiue qualities you would bring to the role and how you would benefit the rest of the Tignes Spirit team to:

info@tignes-spirit.com