Terms & Conditions for Tignes Spirit

1. Deposits and Payments

A deposit of 25% of the total rental amount and the relevant insurance premium are required at the time of booking. The final balance of payment is due 10 weeks prior to departure. If final payment has not been received by this date, the booking will be treated as a cancellation and the deposit and the insurance premium shall not be refunded. Should the booking be made within 10 weeks of the date of departure, the full amount is payable immediately. No contract shall exist between Tignes Spirit and the guest until the booking form has been completed and received.

Damage Deposit

A refundable damage deposit is required from all clients:

  • Season Bookings - at least £500 of the total amount.
  • Weekly Bookings - at least 20% of the total amount.
  • Damage deposit due on arrival.

The damage deposit is refundable at the end of the letting period when the Tignes Spirit representative, has had time to view the condition of the property.

If there is any damage to the property at the end of the rental period and the cost of which exceeds the damage deposit, then the excess amount will be invoiced to the tenant/s and settlement is expected within 21 days of invoice. If you have any further questions, please don’t hesitate to get in touch.

2. Cancellation & Changes

Cancellation by Tignes Spirit

  • In the very unlikely event of Tignes Spirit having to cancel/change your holiday details you will be notified as soon as possible and will have the choice of the following, as applicable:
  • 1. accepting an alternative holiday with us at no extra cost.
  • 2. cancelling your holiday, in which case we will offer you a full refund.

Cancellation by the guest

  • If you change any of your flight details after having booked your holiday, an administrative charge may be incurred which will then be passed on to you. If you are obliged to cancel your booking you must inform Tignes Spirit in writing immediately. In all cases your premium and deposit will be forfeited and you will become liable for administrative charges on the following scale:
  • Over 10 weeks before departure date - deposit only
  • 5 - 10 weeks before departure - 50% of holiday cost
  • Under 5 weeks before departure - 100% of holiday cost

3. Behaviour

Whilst staying in one of our properties all guests are expected to behave in an orderly and acceptable manner. Should their behaviour threaten the condition of the apartments or seriously impair the enjoyment of other guests, Tignes Spirit reserves the right to refuse to further accommodate the guilty party and contractual obligations will be terminated. The guilty party will be liable for the cost of any damage so caused.

4. Responsibility

In the event of death or personal injury to yourself or any of your party travelling with us under your booking we do not accept liability if such death or personal injury is not through any fault of ours or our supplier. In particular we do not accept responsibility if the death or personal injury is caused through no fault of ours or our suppliers or is due to circumstances which we could not reasonably foresee or have avoided.

You agree that if you have a claim against us which is the fault of another party that in the event of our dealing with your claim those rights that you have against the other party are transferred to us or our insurers.

Various International Conventions govern compensation, which can be paid in other circumstances whilst on holidays or travelling and these Conventions apply to our Contract with you.

5. Disclaimer

All persons undertaking the activities operated by Tignes Spirit and our suppliers accept and understand that the activities contain and inherent level of risk of death and personal injury, no claim pertaining to injuries or death sustained whilst participating in one of Tignes Spirit or our suppliers activities will be entertained nor liability accepted by Tignes Spirit or its suppliers.

6. Vehicle, Personal Possessions and Luggage

Tignes Spirit will not be held responsible for any theft or loss of personal possessions from our premises / vehicles. Whilst we will endeavour to ensure the security of personal possessions of the party, we cannot guarantee it. Please be aware of this fact and leave expensive / personally valuable items at home.

7. Smoking policy

We operate a no smoking policy in all our vehicles and inside most of our accommodation facilities. If people wish to smoke they must do so outside of these areas.

8. Check In / Check Out Times

On arrival your room will be available after 3.00pm. On departure day you must vacate your room by 10:00am. If required storage facilities for luggage will be provided on departure day free of charge and we will help you to organise.

9. Insurance

Everyone booking a Tignes Spirit holiday must be insured and adequately covered for winter sports and activities.

Any client renting an apartment from Tignes Spirit for the season or any period longer than 3 months must, by French law take out an insurance on the property for the length of their tenancy.

10. Equipment

Any client who loses or damages any Tignes Spirit equipment whilst in his/her care will be charged by Tignes Spirit for the appropriate replacement or repair cost of that equipment as determined by Tignes Spirit. Anyone renting equipment from Tignes Spirit does so at their own risk. Tignes Spirit can't be held responsible for any accidents that occur out of their presence.

11. Complaints

Any complaints should be made clear to the Tignes Spirit staff as soon as possible, preferably in resort or to our office no later than 7 days after returning to the UK.

12. Visa/Passports

It is your responsibility to be in possession of a valid passport and/or any visa necessary. If you do not have a British or EC passport, please be sure to check visa requirements for the countries you will be visiting. Remember, most flights are to Geneva in Switzerland which is not an EC member.

13. Website Information

Tignes Spirit website information is correct to the best of Tignes Spirit’s knowledge at the time of going live. Information relating to the resort cannot be guaranteed since changes can occur at any time outside the control of Tignes Spirit.

14. Free on Piste Guiding / Orientation

Our ski guides are not professional ski guides in that they do not hold a ski guide qualification or have the necessary insurance to cover you. Please refer to section 10. Insurance - for Insurance requirements for winter sports. During your stay you have the option of choosing our on-piste guiding / orientation free service. On-piste guiding / orientation consists of map orientation and guiding on marked pistes in the Espace Killy region. Under no circumstances will our guides offer out bound / off piste guiding and if you choose to do this whilst in the company of a guide you will be strongly advised against any such action unless you employ a Professional mountain guide and the appropriate equipment. Should you choose to ignore our advice, you assume all responsibility for your actions and the inherent dangers of off piste skiing / snowboarding.

We reserve the right at our absolute discretion to terminate without notice and liability “On piste guiding / orientation” of any person whose behaviour is such that is likely, in our opinion, ski lift operator or ski guide or other person in authority to cause distress, danger, damage, or annoyance to other guests, employees property or to any third party.

15. Standard 7 day holiday (inclusions / exclusions)

Tignes Spirit holidays only include what is agreed by the two parties in the booking form.

16. Transfers

  • If a transfer has been requested and your flight is delayed and you miss your transfer, you will be allocated a seat on the next available transfer.
  • If for any reason Tignes Spirit are unable to provide your transfer you will be transferred by a third party. In this instance it will only be by an organization that we have approved.
  • IMPORTANT: In-correct information that requires additional transfers be organized at short-notice will be charged at a minimum of 600 euros for up to 4 people.
  • We have to allow 4+ hours to transport you safely back, excluding adequate time to check-in. The decision about what time to leave the resort will reside with you.
  • We will always allow adequate time to get you safely and on time to the airport. However, there can be unforeseen exceptional circumstances that mean you miss your flight or train. Please note that for any costs incurred you will need to claim against your holiday insurance. We will provide any paperwork required to support your claim.
  • Child and booster seats can be supplied if you do not want to bring your own. In order that the correct seat is allocated you must provide both the age and weight of your child.

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